This Refund and Return Policy explains the conditions under which Notes Drive may provide refunds, replacements, or returns for products and services purchased from our website or mobile app.

Overview

Notes Drive is an educational platform where students can purchase and access different types of study materials, including digital notes, PDFs, books, printed materials, and AI-generated study resources.

Most study materials on Notes Drive are provided in digital form. After purchase, eligible digital products are made available in the user’s account, order section, or downloads section. Users can download or view the purchased material from their account.

In some cases, users may face payment issues, download issues, duplicate purchases, or product-related problems. In such cases, refunds or replacements may be provided according to the conditions mentioned below.

Conditions for Refund

A refund may be considered in the following cases:

  • The user purchased the same product twice by mistake.
  • The purchased product is not available in the user’s downloads section after successful payment.
  • The PDF or digital file is not downloading due to a technical issue from our side.
  • The file provided is incorrect or does not match the product description.
  • The product purchased by the user is not included in the PDF or download file.
  • The wrong physical product or printed material is received by the user.
  • The physical product received is defective, damaged, or unusable.
  • Payment was deducted but the order was not created or confirmed.

Conditions for Return

Returns are applicable only for physical or printed products. Digital products such as PDFs, notes, downloadable files, and AI-generated content cannot be physically returned once delivered or accessed.

Printed material may be returned only in the following cases:

  • The wrong product was delivered.
  • The product was damaged or defective at the time of delivery.
  • The delivered item is different from what was ordered.

In case of a wrong, damaged, or defective item, the issue will be manually checked by our team before approving a refund, replacement, or return.

Non-Refundable Cases

Refunds will generally not be provided in the following cases:

  • The user purchased the wrong product by mistake.
  • The user changed their mind after purchase.
  • The digital product has already been downloaded or accessed, unless there is a valid technical or product mismatch issue.
  • The issue is caused by the user’s device, internet connection, storage permission, or unsupported PDF viewer.
  • The user fails to provide valid order details, payment proof, or issue details.
  • AI-generated content has already been generated using purchased or rewarded credits, unless there is a verified technical failure from our side.
  • Free products, free credits, rewarded ad credits, or promotional offers are not eligible for cash refunds.

Refund and Return Period

Refund or return requests must be raised within 7 days from the date of purchase or delivery.

Requests raised after 7 days may not be eligible for refund or return unless approved by Notes Drive in special cases.

How to Request a Refund or Return

To request a refund or return, users must contact Notes Drive support with the following details:

  • Order ID or order number
  • Registered mobile number or email address
  • Payment screenshot or transaction ID, if required
  • Product name
  • Clear description of the issue
  • Photos or videos of the wrong/damaged physical product, if applicable

Users can contact us through:

When Refund Will Be Provided

Refunds will be provided only after our team verifies the complaint, order details, payment status, and product issue.

If the complaint is found valid, Notes Drive may provide one of the following solutions:

  • Refund to the original payment method
  • Replacement of the digital file
  • Re-upload or reactivation of the download file
  • Replacement of the physical product
  • Store credit or Notes Drive AI credits, if applicable and accepted by the user

Refund Processing Time

Once a refund is approved, it may take 5 to 7 working days for the refunded amount to reflect in the user’s original payment method, depending on the payment gateway, bank, or UPI provider.

In some cases, payment gateway or bank processing may take longer. Notes Drive is not responsible for delays caused by banks, UPI providers, or payment gateways after refund initiation.

Payment Failure or Duplicate Payment

If payment is deducted but the order is not created, users should contact us with payment proof. After verification, we may either confirm the order manually or initiate a refund.

If the same product is purchased twice by mistake, the duplicate order may be refunded after verification.

Digital Product Access Issue

If a purchased PDF or digital product is not downloading or not visible in the downloads section, users should contact support. We will check the issue and may restore access, provide the correct file, or initiate a refund if the issue cannot be resolved.

Shipping Return for Physical Products

For wrong, damaged, or defective physical products, users must contact us within 7 days of delivery. Our team may ask for photos, videos, or other proof before approving a return or replacement.

Return pickup or shipping process will be shared with the user after approval.

Changes to This Policy

Notes Drive may update this Refund and Return Policy from time to time. Updated policy will be posted on this page.

Contact Us

For refund, return, payment, or order-related queries, contact us:

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